01
We have cracked Retention
M0 retention went from 24% to 56%. The M3+ floor rose from 13% to 22%. This holds across all four language markets and has been observed for 14+ months. Subscribers who stay past month 3 have found their content home.
02
Peak is yet to come
The current retention numbers only show outcomes of our experiments over the last 12 months — the full blown execution will unfold over the next 6 months.
Targets: M0 — 70% · M3 — 45%
03
Churn decelerates every cycle
Monthly plan renewal rates climb from 55% at M+1 to 73% at M+5. The longer subscribers stay, the less likely they are to leave. The business is building a durable, compounding subscriber base.